Service Desk

Let us take care of your technology challenges with our team of highly trained service desk professionals, dedicated to serving you clients.

What Does Our Service Desk do?

The primary focus of our IT service desk is to be the point of contact for monitoring & owning your incidents, addressing user requests/questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, our service desk often plays an active role in capturing change requests, maintaining 3rd party support contracts, managing software licenses and assisting with problem management.

Desktop & Operating Systems Applications

Business Continuity Management

Data Access Management

Infrastructure/Service Monitoring

Employee On-boarding

Benefits

What is the benefits of our Service Desk?

Cost Savings and Scalability
Cost savings and scalability are the two largest benefits you will receive when you implement our IT Service Desk in your organization. Using our properly staffed service desk we will manage and handle all your routine IT work. We will provide your organization with a low-cost option for transferring simple work from expensive engineering teams and subject matter experts, enabling them to focus on activities that add more value to the company. Our service desk can also provide a means for the company to provide follow-the-sun support to global operations and distributed user communities.

Service Desk

Plan Detail and Resources

Our support plan does not include applicable governmental taxes. Our plans are quoted in USD and will be billed in USD if purchased online. If purchased at our office your plan will be billed at our local currency using the Bank of Jamaica’s exchange rate at point of sale. Minimum billing time is 1 hour and maximum billing time is 8 hours per day. Overtime charges will be applied to jobs going overtime outside of our control. Jobs on holidays or weekends will attract time and half or double time rates.

Didn’t find what you were looking for?

** On site staffing may attract additional charges. Please outline your need to our expertz for more information.

We're Here To Help!

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Office

8 West Henderson Blvd.
Greater Portmore, St Catherine, Jamaica W.I.

Hours

M-F: 9am - 5pm
S-S: Closed

Call Us

Jamaica (876) 668-4167 / 613 - 9159
USA +1 (315) 961 - 2347
WhatsApp +1 954 737 2767

To all our customers, please stay safe during the COVID-19 pandemic. Please contact support to ensure your staff can work from home using our complementary VPN service.
We are relocating. Our office is now close for walk-in. We are working remotely. Please call or email for if you need anything.
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